Contact

Support hours and response times

Support runs Monday to Friday, 10:00–18:00 IST (UTC+5:30), excluding Indian public holidays. Messages sent outside those hours are queued and picked up on the next working day.

• First reply: within two business days for all enquiries.
• Bug reports affecting a live tool: acknowledged within one business day.
• Security reports: triaged within two business days, with a fix timeline shared once reproduced.
• Business and partnership enquiries: within five business days.

Reporting a bug

The faster we can reproduce a problem, the faster it gets fixed. A useful report tells us where you were, what you did, and what happened instead.

• The exact page or tool name and its URL.
• Your browser and version, plus the device and operating system.
• The steps you took, in order, and what you expected to happen.
• Whether it happens every time or only occasionally.
• For file tools: the file type and approximate size — never send the file itself unless we ask.

Requesting a feature

Feature requests are logged, grouped with similar requests, and reviewed against the roadmap each month. We prioritise by how many people are blocked and how well the idea fits a tool's scope. If we decide not to build something, we will tell you rather than leaving the request open indefinitely.

Business and press enquiries

For partnerships, integrations, advertising, licensing, or press, email support@nesake.com with 'Business' in the subject line. Nesake is owned and operated by Kedar Singh as an individual business; full ownership details are published on the Legal page.

Privacy notice for this form

We store the name, email address, and message you submit, along with your browser user-agent string, solely to answer you and to diagnose reported bugs. We do not add you to a mailing list and we do not share these messages with advertisers. Ask us at any time to delete your enquiry and we will remove it.